Refund Policy
We accept returns for change of mind, the item must be unopened, unused and in its original packaging and returned at the customers expense. We accept returns of faulty items for an exchange or a refund. We reserve the right to decline an exchange or refund where a fault is caused by misuse or neglect. Proof of purchase is required.
Shipping Policy
Orders will be posted once payment has been received in full.
Orders will be shipped using Australia Post and shipping times vary depending on location and any service updates as provided by Australia Post from time to time.  We do not accept any responsibility for any delays to delivery, loss or damage caused by any post system.
We do not accept any liability for incorrect addresses or the costs to re-deliver any item where the customer is not home to accept that order.  To avoid disappointment, please make sure you check your delivery address carefully.
Privacy Policy
Publication Date: Version 1, November 2020
This privacy policy applies to information that My Mec Pty Ltd and any subsidiary and affiliate entity collect from you through this website, apps or social media accounts. Please read this summary carefully as it sets out the key points about how we collect and handle your personal information.
We collect, hold and disclose personal information in accordance with the Privacy Act 1988 (Cth).
Personal Information
We will collect personal information directly from you unless, in certain circumstances we are required to collect personal information from third parties. Whilst personal information is a broad term this may include your contact information and financial information such as payment details.
If we are unable to collect personal information from you, we may be unable to provide you with our full range of services.
Confidentiality and Security
We are committed to keeping secure the data you provide to us and we follow accepted standards to protect your personal information from loss, misuse or alteration.
Cookies and IP Addresses
We may utilise “cookies” which enable us to monitor traffic patterns and trends to better serve website users. Cookies are small data files transferred onto computers or devices for record-keeping purposes.
In most cases cookies do not identify you personally however if you do not wish to have cookies placed on your computer please set your browser preferences to reject cookies.
We may also collect your IP address as part of our data collection to assist us with any operational difficulties or website services, this information does not identify you personally.
Use by Us
Broadly speaking we use personal information for the purposes of providing you with services and information including but not limited to the following:
  • to provide you with the appropriate services and information regarding our products;
  • to process any enquiry you may have and provide you with the appropriate level of assistance where required;
  • to provide you with updates, information or any other content which may be of interest to you including direct marketing communications from us or related entities of us;
  • to provide customer service functions including handing enquiries relating to our products;
  • to process payments; and
  • for any other purpose disclosed at the time that you provide personal information.
Any other use or disclosure we make of your personal information will only be required or authorised by law or with your consent.
If you receive any communication from us and you no longer wish to receive those particular type of communications please contact us.
Sharing your information with third parties
In some circumstances it may be necessary to disclose your personal information to third parties including but not limited to the following:

  • My Mec’s personnel and related entities;
  • where disclosure is reasonably necessary to lessen or prevent serious or imminent threat to an individuals life, health or safety;
  • third party providers including contractors and sales consultants who assist us in providing products and services to you;
  • where you would reasonably expect your personal information to be used or disclosed; and
  • where it is otherwise required or aurhorised by law.
Your Consent
By using our website or our services you indicate that you have read and understood how we may collect and use your personal information and give your consent to us  to collect, store, use and dispose of your personal information as outlined in this privacy statement.


We reserve the right to make changes to this privacy policy at any time and will notify users of any changes by posting an updated version of the privacy policy on our website.

We have an effective procedure to resolve privacy complaints and will ensure that all complaints are dealt with in a reasonably appropriate timeframe.

How to Contact Us
If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed you can contact us at:

Terms of Service

Terms of Use
This website is designed for online personal shopping and browsing. All transactions are processed in Australian Dollars inclusive of GST. Your order signifies your agreement to be bound by these terms and conditions which constitute an agreement between us and you.
Online Orders
Please ensure your contact details are correct at the time of placing an order, once an order is placed and shipped changes or cancellations are not possible. If you wish to cancel your order once placed you will need to arrange for the item to be posted back to us at your own expense.
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue a product (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any products.
If we are unable to fulfil all or part of the order we will contact you and you will have the option to cancel the order in full or in part.  You are not entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such a cancellation.
Our site and its contents are provided to you on an ‘as is’ basis. We make no warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose to the fullest extent permitted by law.
Although we use our reasonable best efforts to ensure the accuracy of the content on our site, we make no representations or warranties as to the accuracy, correctness, or reliability of any content.
As a convenience, our website may link to other websites that may be of interest to you but are not under our control. These links do not imply an endorsement by and we are not responsible for the availability of, or the content contained in, any linked site.

Limitation of Liability
We will not be responsible or liable to you for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of this website or any products procured using this website.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Ownership of Content
Unless specifically stated otherwise all materials on this website including any logo, design, text or video are licensed or owned by us and such content must not be copied, distributed or downloaded in any form without our prior written consent.
Any trademarks appearing on this website are the trademarks of the relevant owner and must not be used without consent of the trademark owner.
Additional Terms
The laws of Queensland, Australia govern this agreement.
Questions about the Terms of Service should be sent to us at

Subscription Policy 

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.